Refund & Return Policy
We want you to love your new eyewear. If you're not completely satisfied, here's everything you need to know.
Policy
Returns
Items may be returned within 14 days of delivery. A return shipping fee of $9.95 will be deducted from your refund.
Requirements
Eligibility requirements
To be eligible for a return, items must be unworn, unused, and in their original condition. Your return must include all of the following:
- The original sunglasses or eyeglasses
- Glasses case
- Cleaning cloth
- Any accompanying paperwork
- Protective plastic (if applicable)
- Brand's box (if applicable)
- Outer box with manufacturer tags (if applicable)
- Plastic protective covers on the temple(s), securely attached
Process
How to initiate a return
Email support@hooliganseyewear.com with your order number and reason for return.
Once your request is approved, we'll email you a prepaid return label and detailed instructions.
Pack the item securely with all required accessories and drop it off at the carrier location.
Once we receive and inspect your return, we'll process your refund within 1–3 business days.
Refunds
Refunds
Once we receive and inspect your return, we'll notify you by email. If the item is in perfect condition — brand new and unused — your refund will be issued to your original payment method within 1–3 business days.
Once your refund is processed, you'll receive a confirmation email. Refunds may take a few additional business days to appear on your statement, depending on your financial institution.
Exchanges
Exchanges
We currently do not offer exchanges. If you'd like a different style or size, please return your item for a refund and place a new order.
Issues
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, please contact us immediately with photos of the product. We will resolve the issue as quickly as possible.
Reach us at support@hooliganseyewear.com — we're happy to help.
Still have questions?
Our team is ready to help with any return or refund inquiries.